1. The Data We Collect About You
In the context of privacy policies, the term "personal data" refers to information about an individual that allows for their identification. This encompasses the data that Laabhum gathers, processes, and stores about its users or customers. We grouped the data in the following ways
- Identity Data - includes first name, last name, username or similar identifier, job title/position, date of birth, age and gender
- Contact Data - consists of your email address and mobile phone numbers
- Financial Data - covers transaction amount, payment method, payment date, bank account information, cardholder details (last 4 digits of card number, expiry date of card and potentially cardholder name)
- Profile Data - encompasses your account password, and account number
- Technical Data - involves geolocation, internet protocol (IP) address, device identifier, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites and/or Services.
- Cookies - information about your preferences and how you use our Services is collected through cookies, which are utilised to provide and operate our Services.
- Usage Data - provides information about your usage of our websites and Services, including your site URL, geographical location, internet service provider, IP address, the time, frequency, and duration of your activities, online presence, and updates to your settings. Additionally, we record details about the software you use to browse our websites, such as the type of computer or device and screen resolution.
We gather, utilise, and disclose Aggregated Data, which comprises statistical or demographic information, for various purposes. While Aggregated Data may stem from your personal data, it is not legally classified as personal data since it does not explicitly or indirectly disclose your identity. To illustrate, we might aggregate your Usage Data to determine the proportion of users accessing a particular service feature.
2. How Is Your Personal Data Collected?
Direct engagements: Personal data is shared when you:
- Subscribe to our Services.
- Install our mobile app.
- Financial Data - covers transaction amount, payment method, payment date, bank account information, cardholder details (last 4 digits of card number, expiry date of card and potentially cardholder name)
- Indicate interest in receiving information (e.g., viewing demos, downloading e-books, and subscribing to newsletters).
- Participate in a survey.
- Apply for a job via email.
- Provide feedback.
- Pose a query.
Automated technologies:
While engaging with our websites and services, we automatically gather Technical Data related to your device, browsing habits, and patterns. This collection of personal data is facilitated through the use of cookies and similar technologies. Additionally, if you visit other websites that utilise our cookies, we may also receive Technical Data about your interactions.
Sources of Acquired Personal Data:
We obtain your personal data from third-party sources and publicly available outlets, including receiving Identity and Contact Data from employers and LinkedIn, as well as obtaining Technical Data from analytics providers, advertising networks, and search information providers.
3. How We Use Your Personal Data
We are committed to handling your information responsibly. Generally, the Personal Information you provide helps us respond to your requests and improve our service. If you are bound by our Terms of Use, we process your personal data to fulfil our obligations outlined in these terms. This includes the following uses of such Personal Information:
- Identity Data - includes first name, last name, username or similar identifier, job title/position, date of birth, age and gender
- Contact Data - consists of your email address and mobile phone numbers
- Financial Data - covers transaction amount, payment method, payment date, bank account information, cardholder details (last 4 digits of card number, expiry date of card and potentially cardholder name)
- Profile Data - encompasses your account password, and account number
- Technical Data - involves geolocation, internet protocol (IP) address, device identifier, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites and/or Services.
- Cookies - information about your preferences and how you use our Services is collected through cookies, which are utilised to provide and operate our Services.
- Usage Data - provides information about your usage of our websites and Services, including your site URL, geographical location, internet service provider, IP address, the time, frequency, and duration of your activities, online presence, and updates to your settings. Additionally, we record details about the software you use to browse our websites, such as the type of computer or device and screen resolution.
We gather, utilise, and disclose Aggregated Data, which comprises statistical or demographic information, for various purposes. While Aggregated Data may stem from your personal data, it is not legally classified as personal data since it does not explicitly or indirectly disclose your identity. To illustrate, we might aggregate your Usage Data to determine the proportion of users accessing a particular service feature.
| Provision of Services: | Processing operations | Lawful Basis |
|---|
Provision of Services:Delivering Our Service to You, which includes: - Enrolling you as a new customer or authorised user on our network.
- Aiding you in setting up and utilising your account across multiple devices for enhanced administration of our Site, mobile app, and Services
- Managing subscriptions to fulfil the Services you have requested
- Supplying pertinent information related to your use of our Services, such as transaction receipts, email notifications, and support messages..
- Assisting you in utilising video conferencing Services, covering activities like making, receiving, joining, and leaving video calls.
- Implementing encryption for messages exchanged on our platform.
Marketing: Reaching out to you (via email, SMS, mobile phone calls, and video conferencing) regarding promotions and offers offered by us and/or our partners. | Collection recording organising storing retrieving consulting using restrictin | Collection recording organising storing retrieving consulting using restrictin |
Marketing: Reaching out to you (via email, SMS, mobile phone calls, and video conferencing) regarding promotions and offers offered by us and/or our partners. | Collection recording organising storing retrieving consulting using restrictin | We rely on your consent as the legal basis for sending you marketing materials. Your consent to us processing information obtained through marketing can be withdrawn at any time. |
Job ApplicationsAssessing all job applications | Collection recording organising storing retrieving consulting using restrictin | Essential for our legitimate interest in recruiting employees who meet our professional criteria and align with our company values. |
We'll only use your personal data for the reasons we collected it unless we believe we have a good reason to use it for another purpose that aligns with the original one. If we ever need to use your personal data for something unrelated, we'll inform you, explaining the legal basis for doing so. It's important to note that in certain situations, we may process your personal data as required or allowed by law, even without your knowledge or consent, following the mentioned rules.
4. Disclosures of Your Personal Data
We grant access to personal data solely to employees with a lawful need, providing training on proper handling of such information.
Legal Compliance and Protection: In accordance with applicable laws and orders, we may disclose your information to government officials. We will do so only if we reasonably believe the request is lawful and disclosure is necessary to comply
Third-Party Involvement: We might store or grant access to your information to third parties offering specific services, such as website maintenance, database management, customer support, analytics, payment processing, and more. Our agreements with these providers ensure that your information is used solely for delivering these services and prohibits any unauthorised disclosure.
5. Data Retention
We retain basic customer information, including Contact and Identity Data, for [six years] post-relationship cessation for tax and legal purposes. Information submitted for job applications may be kept for up to [three years]. Following this period, we and our authorized delegates cease further data collection, taking steps to dispose of records containing your data where operationally feasible and proportionate. Information will be deleted unless required by law.
6. Safeguarding Your Personal Data
We've implemented robust security measures to prevent accidental loss, unauthorized access, alteration, or disclosure of your personal information. Utilizing industry-standard protocols, we continuously test and review our security measures in response to evolving threats and advancements in security tools. Your active participation is crucial too – please employ prudent measures like logging out, not sharing login details, and adopting customary security precautions. The organizational and technical measures we employ depend on data sensitivity, aiming to protect the rights and freedoms of individuals. In the event of a suspected data security breach, we have established procedures to address it, including notifying you and relevant authorities if required by law.
Guarding Against Phishing:
We acknowledge the existence of individuals attempting to deceive by posing as legitimate entities to extract personal information. LAABHUM will never solicit sensitive information like account logins, passwords, credit card details, or aadhaar number through unsolicited or non-secure communication channels. If you receive such a request from someone claiming affiliation with LAABHUM without your initiation, please promptly contact us at hello@laabhum.com. We will verify the identity of the individual and the legitimacy of the request
7. Your Data Rights
Access Your Data:
- You can ask for a copy of the personal data we have about you and ensure we process it lawfully.
Correct Your Data:
- If your data is incomplete or inaccurate, you have the right to request corrections. We'll verify any new information you provide.
Erasure Request:
- You can request the deletion of your personal data if there's no valid reason for us to continue processing it. Legal obligations may prevent immediate compliance.
Object to Processing:
- If we process your data based on legitimate interests, and you believe it affects your fundamental rights, you can object. You can also object to data processing for direct marketing purposes.
Opting Out of Marketing:
- You have the right to stop receiving marketing messages. Use opt-out links in emails or contact us directly. Opting out won't affect data provided for service-related purposes.
Withdrawal of Consent:
- You can withdraw your consent for data processing at any time. The lawfulness of previous processing remains unaffected.
Impact on Services:
- Keep in mind that withdrawing consent might affect our ability to provide certain services to you. We'll inform you if this is the case when you withdraw your consent.
8. How to Exercise Your Rights:
If you want to exercise your rights, contact us at hello@laabhum.com. To verify your identity, we may request specific information, ensuring your data is disclosed securely.
Response Time:
- We aim to respond to legitimate requests within 3 working days. If your request is complex or involves multiple queries, it might take longer. We'll keep you informed throughout the process
